May 30 - June 1, 2018
Orlando, Florida
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Thursday, May 31 • 9:15am - 9:55am
How a Few Key Intranet Changes Can Transform Your Internal Communications Strategy

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UPMC updated its intranet with only a few key drivers: personalized content, a simple, jargon-free structure, and accurate and verified information. The end result is a cleaned-up, governed site where employees can find what they need more easily. The upgraded site caught the attention of other site owners at UPMC, and now they are coming together to build a portal-like digital space for employees. So, how did a successful intranet transform their internal communications strategy?


In this session, you’ll see: 


  • The switch to an "information first" internal communications strategy and why the intranet was the first step
  • UPMC’s journey from many intranets for 80,000 employees to a unified digital workplace
  • How personalization, a topic-based information architecture, and up-to-date, governed content transformed the value of UPMC’s intranet


Karissa Quinlan, Senior Manager, Internal Communications Technology


avatar for Karissa Quinlan

Karissa Quinlan

Senior Manager, Internal Communications Technology, UPMC
Karissa Quinlan is senior manager of internal communications at UPMC, one of U.S. News & World Report's "Best Hospitals." She began her career as a media relations intern but quickly realized her passion for internal communications after being asked to support an intranet upgrade... Read More →

Thursday May 31, 2018 9:15am - 9:55am EDT
Conservatory Ballroom, Castle Hotel 8629 International Dr., Orlando, FL 32819

Attendees (1)